How to Get Your Boss's Boss to Understand

When I frame uncertainty well, I’m not just saying “we don’t know”—I show what we know, what’s likely, and what to watch.

Big decisions take months or years to make, involve an inner circle of advisors, require some math, and evolve through uncertainty.

Using physical and operational boundaries is a common way to frame problems. Using the same approach for establishing problem boundaries...

Using an influence diagram is one way to frame a problem. Framing the problem is also the first step in strategic communication using the...