How to Get Your Boss's Boss to Understand

I use a double diamond for exactly this moment. Just as the group settles into what looks like consensus, reopen divergence deliberately. Ask a pointed question that reintroduces a dropped option. Or bring back an earlier dissenting voice and ask that person to restate their concern. Run the group through a second, smaller diamond before you close.

Every major decision relies on an inner circle of trusted advisors.

Assessing critical infrastructure and facilities is essential for maintaining performance as systems age. Mid-level engineers are...

COVID reminded even the most experienced facilitators that conducting all-virtual facilitation creates a dependency on the virtual...

Groups go through different stages as they develop, and it's important to understand where a team stands in its maturity spectrum to...