Communicating with FINESSE featured in UMC 2022 Workshop

More than 40 participants attended the Communicating to Decision Makers: Getting Your Staff To Understand. The workshop was targeted at the top three levels of organizational leadership and aimed at providing "the boss's boss" with strategies for their mid-level technical staff.


The FINESSE fishbone diagram was a foundational element provided by JD Solomon. Other workshop leaders included Rick Crosby, chairman of a utility board, Ed Kerwin, a retired utility General Manager, and Tim Adams, a senior reliability and risk leader at NASA.