Why Most Board Chairs and Facilitators Fail: The Rules They Never Learn
- JD Solomon

- 17 hours ago
- 5 min read

Most group failures don’t come from bad intentions or weak expertise. They come from leaders who don’t understand the rules of the environment they’re operating in. Whether you’re facilitating a team session or chairing a board meeting under Robert’s Rules of Order, the principle is the same: process discipline is not optional. It’s the backbone of clarity, fairness, and legitimacy.
From the Real World
“So, you mean we have to take two votes on the final plan, and they must be one month apart?” asked one of the 25 members of the river basin council.
“That’s correct,” I stated as the lead facilitator of the multi-year effort.
“That seems like a complete waste of time,” came the reply.
“Well, first, those are the rules we agreed to over two years ago when we started the effort. They are in the by-laws, and we all agreed to that,” I stated. “But second, the reason is that we want to understand if anyone has issues before the final vote. The thirty days give us time to work out any differences that members may have.”
The member went on to say he didn’t like it, but he had agreed to it. And it would take more time to change the rules than just going by them. After all, the rules are the rules.
Why Rules Matter in Every Setting
Rules are not about bureaucracy. They are about the three P’s - predictability, protection, and progress. A skilled facilitator uses ground rules to keep a team focused and productive. A board chair uses Robert’s Rules to ensure fairness, order, and legitimacy. Both roles rely on structure to prevent the meeting from becoming a contest of personalities or power.
When leaders know the rules—whether self‑created or formally adopted—they create an environment where people can contribute without worrying about being cut off, ignored, or steamrolled. The rules serve as the neutral referee, keeping the work moving.
Five Parallels Between Team Facilitation and Robert’s Rules
These are five principles that every facilitator and board chair should be familiar with, regardless of whether your rules of order are established or must be developed by the body. Robert’s Rules of Order (12th ed.) references are aligned to each of the five parallels. These are the sections most directly tied to the underlying principle.
1. Rules Create Predictability
Teams thrive when they know how decisions will be made. Boards thrive when members know the sequence of motions, debate, and voting. Predictability reduces anxiety and keeps the group focused on substance.
Relevant RRO Sections
For example, these sections define the predictable flow of meetings and the rationale for structured procedure.
§3–§4 (pp. 3–18) — The “Deliberative Assembly” and its standard order of business
§41 (pp. 360–373) — Standard order of business and agenda
§4:1–4:6 — Why predictable procedure matters
2. Rules Protect Participation
Facilitators use structured techniques to balance voices. Robert’s Rules guarantees equal rights to speak, make motions, and challenge errors. In both settings, rules protect people, not procedures.
Relevant RRO Sections
These are the core protections that guarantee every member has equal rights to speak, move, and challenge errors.
§3:1–3:6 (pp. 3–9) — Fundamental rights of members
§43 (pp. 387–399) — Rules of debate and equal opportunity to speak
§61 (pp. 650–653) — Protecting minority rights
3. Rules Define Boundaries
A facilitator sets limits on time, scope, and behavior. A chair enforces limits on debate, germaneness, and authority. Boundaries prevent drift and keep the group within its mission.
Relevant RRO Sections
These sections define what is “in bounds,” what is not, and how the chair enforces those limits.
§39 (pp. 343–350) — Limits of debate
§12 (pp. 134–140) — Germaneness of amendments
§56 (pp. 589–591) — Scope of authority and limits of boards and committees
4. Rules Enable Forward Motion
Facilitators use tools like prioritization and consensus checks. Chairs rely on the motion hierarchy to avoid circular debate. Forward motion is engineered, not accidental.
Relevant RRO Sections
These are the mechanisms that prevent circular discussion and keep the body moving toward a decision.
§6–§10 (pp. 59–125) — The motion hierarchy and precedence
§16 (pp. 184–199) — Previous Question (closing debate)
§17 (pp. 200–210) — Limit or Extend Limits of Debate
5. Rules Provide Neutrality
A facilitator stays neutral by relying on process. A chair stays neutral by applying Robert’s Rules consistently. When the leader is neutral, the group trusts the outcome—even when they disagree with it.
Relevant RRO Sections
These sections establish the chair’s duty to apply rules fairly and without bias.
§47:7–§47:12 (pp. 451–456) — The impartial role of the chair
§48 (pp. 457–466) — How the chair manages debate and maintains neutrality
§61 (pp. 650–653) — Protecting rights through impartial procedure
When You Don’t Know the Rules
Not knowing the rules changes the power dynamics of the entire group.
Meetings drift. Without structure, discussions wander, priorities blur, and decisions get postponed.
Strong personalities dominate. In the absence of rules, the loudest or most forceful voice wins. That’s not leadership; that’s luck.
Legitimacy erodes. When a chair misapplies Robert’s Rules, members lose confidence in the process. When a facilitator ignores ground rules, teams disengage.
Conflicts escalate. Rules provide a neutral way to resolve disagreements. Without them, disagreements become personal.
Decisions become vulnerable. Poor process creates openings for challenges, appeals, and second‑guessing—sometimes long after the meeting ends.
The irony is that people often blame the group, the personalities, or the culture when the real problem is that the leader didn’t know the rules well enough to guide the group through the work.
Some Additional Insights on Rules of Order
Most people seize on the rights of the minority and individual members to speak, make motions, appeal rulings, etc. That’s true and that’s the visible part of the rules of order in meetings. However, majority rule is the default mechanism.
Rules of order frameworks assume that, after a fair process, the majority decides. Debate, amendments, and procedural safeguards prepare the group for a legitimate majority decision. Once that happens, rules of order are in place to ensure that the body moves forward.
Some members and most observers don’t see how:
Agenda control shapes outcomes.
Committee recommendations frame decisions.
Majority thresholds ultimately govern passage.
Most rules of order, including Robert’s Rules, are a balance of efficiency and fairness, but tilted toward getting to a decision. The protections exist to legitimize the outcome, not to prevent it. Groups or individuals that overemphasize “everyone gets heard” without recognizing the built-in preference for majority action and committee structure often end up frustrated.
The Real Job of the Leader
Whether you’re facilitating a strategic planning session or chairing a formal board meeting, your job is not to be the smartest person in the room. Your job is to create the conditions where the group can do its best thinking and make defensible decisions.
Creating the conditions requires knowing the rules—your rules, the group’s rules, or Robert’s Rules—well enough to apply them confidently and consistently. When you do, the group moves with clarity and intent. When you don’t, the group stalls, struggles, or fractures.
Rules of Order Matter
In every setting, rules of order are the quiet force that turns a collection of individuals into a functioning decision‑making body. Know them. Use them. Rely on them. When the leader knows the rules, the group can focus on making good decisions that stand up to scrutiny.




Comments