How to Get Your Boss's Boss to Understand

Becoming an effective presenter requires empathetic listening that allows you to connect with others, understand their emotions and...

Martin Schwirn's quote emphasizes that the ability to communicate results is an essential aspect of any information-gathering effort....

Jeff Bezos' quote highlights the importance of considering both quantitative data and anecdotal evidence in decision-making. While data...

One great aspect related to leading Communicating with FINESSE workshops at conferences is that we have a living laboratory to study...

Baseball coaches and facilitators often share the common problem of developing an agenda. And if one meaning of facilitation is to make...

You may be an expert but senior management does need you to make a decision. Gain empahty by askeing and understanding why you are...

Communication noise can be efficiently reduced by aligning the data we share with the meeting type. The five meeting types, or...

FINESSE is a powerful cause-and-effect approach that describes how effective communication works in the real world. FINESSE is a linear...

Using physical and operational boundaries is a common way to frame problems. Using the same approach for establishing problem boundaries...

Headings are essential for making your information more accessible and inclusive. Avoid taking shortcuts - use the heading format in all...

After a guest lecture at a major US university, I recently had a follow-up conversation with a graduate student. The discussion centered...

Risk management plans can be some of the most challenging things to guide the participants through a series of predefined steps to arrive...

STEM (Science Technology Engineering Math) professionals usually are not natural communicators. However, STEM professionals work in a...

Facilitating public workshops and comment sessions are typically conducted by public-sector organizations. These sessions are intended to...

Facilitators seldom have the opportunity to use four formats with the same board of directors for four consecutive years. Blame it on...

There was a lot to unpack from the 45-minute information session. After all, three different governmental units evaluated the issue for...

As trusted advisors, technical professionals stand on the data first. Telling the story of the data overpowers most of our communication...

Making a decision requires an irrevocable allocation of resources. In a world full of complexity and uncertainty, decision makers turn to...

Resilience – the ability of communities, economies, and ecosystems within South Carolina to anticipate, absorb, recover, and thrive when...

Communicating strategic decisions is a long game. And the long game consists of complexity (many interrelated parts) and uncertainty (not...