How to Get Your Boss's Boss to Understand

One great aspect related to leading Communicating with FINESSE workshops at conferences is that we have a living laboratory to study...

You may be an expert but senior management does need you to make a decision. Gain empathy by asking and understanding why you are making the presentation. Technical professionals are asked to provide business presentations to senior management and other decision makers. Whether we like it or not, you work for them. After all, you were asked to be there. There will be consequences for you, not them, if you do not show up. Empathy starts with understanding that the communicati

President Franklin Roosevelt understood a lot about being empathetic to others. The burden of effective communication is on the sender,...

Empathetic listening is a big part of the first E in FINESSE. Putting yourself in someone else's shoes in never easy. Communicating with...