How to Get Your Boss's Boss to Understand

The exercise works because it’s hands-on, and it keeps working long after the session ends.

A team will not reach implementable solutions until the frame includes what people are actually afraid of, not just what they say they want.

Treat something as not being in the model as synonymous with not being in the problem frame.

Resist the pull to respond immediately. Ask a clarifying question instead: "What's driving that concern?" or "What would resolve this for you?"

A problem written on a flip chart belongs to the group. Ideas added to the chart become shared contributions instead of personal claims. This stimulates collaboration and reduces the tendency for people to defend their positions.

Whether it’s a public or private sector role, there are key aspects of effective project management that apply across the board.

Deciding what is most important can be difficult. Deciding what is most important as a group is usually difficult and frustrating....

In today's industrial settings, management is constantly being challenged to demonstrate the cost versus benefit when requesting...

Difficult problems are ones where their solutions are unclear or hidden. Difficult problems are complex, which means having many parts...