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Successful Problem Solving Requires Effective Communication


As a problem-solving tool, FINESSE is the foundation of clear and structured communication. Are you Communicating with FINESSE?
As a problem-solving tool, FINESSE is the foundation of clear and structured communication.

Difficult problems are ones where their solutions are unclear or hidden. Difficult problems are complex, which means having many parts and a lot of unknowns. They are difficult because we would have solved them before now if they were easy.


Problem Solving

Many disagreements arise when we argue about the best way to overcome a difficult problem. We argue because we are trying to convince others to follow our opinion versus the opinions of others.


Effective Communication

Now imagine everyone could understand how the difficult problem would impact their own goals and objectives. From there, a clear and concise story could serve as the connector to an agreement. Effective communication makes it easier to get to alignment.


Three techniques

I like to use these three techniques as the core of successful problem solving:

  1. Frame the problem in a way that includes diverse viewpoints

  2. Break down the many parts into a few grouped, manageable parts.

  3. Incorporate active listening, including understanding everyone's worst-case scenario.


FINESSE

FINESSE describes the cause-and-effect relationships associated with effective communication. The seven elements of FINESSE are Frame, Illustrate, Noise reduction, Empathy, Structure, Synergy, and Ethics. As a mental model, FINESSE reminds us how effective communication in the real world works.


Problem Solving with FINESSE

As a problem-solving tool, FINESSE is the foundation of clear and structured communication. Concisely conveying the problem, its context, and the desired outcomes is crucial for effective problem solving.


 

Founded by JD Solomon, Communicating with FINESSE is a not-for-profit community of technical professionals dedicated to being highly effective communicators and facilitators. Learn more about our publications, webinars, and workshops. Join the community for free.

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