Complexity | Communicate FINESSE

Controversial Quotes: Using Simple Explanations Demonstrates Understanding

This quote is often used to say that it's important to communicate simply. But some people say that it's not always possible to make...

Does Inclusion & Accessibility Matter When Communicating Per- and Polyfluoroalkyl Substances (PFAS)?

Per- and Polyfluoroalkyl Substances (PFAS) is probably the hottest topic in the environmental sector these days. As an expert in...

How to Improve Your Communication of Probability to Senior Management

The Chance of Rain Most people do not understand what the chance of rain means. Some believe it means it will rain "30% of the day,"...

Why Communication is Effective When the Decision Maker Makes Their Own Conclusion

The more we talk, the more data we produce, the more supporting information we provide, and the more noise we create. Minimizing noise is...

Three Things Every Trusted Advisor Should Know to Communicate with FINESSE

Making a decision requires an irrevocable allocation of resources. In a world full of complexity and uncertainty, decision makers turn to...

Seven Simple Questions That Empower Communicating with FINESSE

Avoid initial statements and ask questions instead. Keep your questions simple because there is power in a well-placed question. And...

Simple And To The Point Is Always Best

If anyone knows something about technical communications, it is Guy Kawasaki. Kawasaki did two tours of duty at Apple, the first to help...

Start with Communicating with FINESSE

Where to start a new journey is the most important question. The Communicating with FINESSE fishbone diagram provides a proven starting...

The Big Stuff, and the Small Stuff, of Communicating Complexity and Uncertainty

The Average Does Not Matter Biologist Stephen Jay Gould was told he was dying of a rare form of cancer. His time on this earth was...

Trusted Advisors Need Alignment with Decision Maker on Perception of Complexity, Uncertainty

Keeping decision making on the appropriate level is critical to all – the decision maker, the parties impacted by the decision, and the...