How to Get Your Boss's Boss to Understand

After a guest lecture at a major US university, I recently had a follow-up conversation with a graduate student. The discussion centered...

STEM (Science Technology Engineering Math) professionals usually are not natural communicators. However, STEM professionals work in a...

Facilitators seldom have the opportunity to use four formats with the same board of directors for four consecutive years. Blame it on...

There was a lot to unpack from the 45-minute information session. After all, three different governmental units evaluated the issue for...

Not much explantion is needed to conclude that Horry county is growing faster than other counties in the Pee Dee River Basin. The more we...

As trusted advisors, technical professionals stand on the data first. Telling the story of the data overpowers most of our communication...

People who are color blind will have problems interpreting visuals that are highly dependent on color. The most common type of color...

Epictetus was a Greek philosopher who was born into slavery. He believed all external events are beyond our control. Epictetus believed...

Making a decision requires an irrevocable allocation of resources. In a world full of complexity and uncertainty, decision makers turn to...

Mark Twain was a writer, publisher, lecturer, and the greatest humorist the United States has produced. We share his quote today in the...

Resilience – the ability of communities, economies, and ecosystems within South Carolina to anticipate, absorb, recover, and thrive when...

Communicating strategic decisions is a long game. And the long game consists of complexity (many interrelated parts) and uncertainty (not...

I was pleasantly surprised to find a great example of the three-act structure at a recent Young Professional forum where I was speaking....

Many frequently cited quotes are attributed to Albert Einstien, including, "Make everything as simple as possible, but not simpler."...

Well, maybe not the absolute worst because I have seen some bad ones. But this one is in the Top 10. Good Intentions This slide was part...

The term climate change conjures pollical passions that make it nearly impossible to discuss or mitigate the issues that the public cares...

Avoid rushing to make a statement: ask simple questions instead to gauge everyone's interpretations and maintain control of the crowd....

If anyone knows something about technical communications, it is Guy Kawasaki. Kawasaki did two tours of duty at Apple, the first to help...

Listen closely the next time a technical specialist or a self-proclaimed expert delivers a presentation. The chances are good that they...

Low-likelihood, high-consequence (“rare”) events present special challenges for effective communication. Pre-event plans are often well...