empathy | Communicate FINESSE

Controversial Quotes: Using Simple Explanations Demonstrates Understanding

This quote is often used to say that it's important to communicate simply. But some people say that it's not always possible to make...

Real or Perceived: You Get One Shot At Professional Credibility

Effective communication is challenging when complexity and uncertainty are elevated. Decision makers want the best information possible....

Effective Communication Starts with Listening to Understand

Roy Bennet emphasizes the importance of communication in personal and professional development and the need to work on communication...

Seven Blockers to Empathetic Listening and Better Presentations

Having empathy is difficult, yet it is essential for better presentations and effective communication. Empathy is both a learned skill...

Six Preparation Tips for Empathetic Listening and Effective Presentations

Becoming an effective presenter requires empathetic listening that allows you to connect with others, understand their emotions and...

5 Shocking Lessons on Empathy Found at Conference Exhibition Booths

One great aspect related to leading Communicating with FINESSE workshops at conferences is that we have a living laboratory to study...

One Question Creates Empathy and Improves Business Presentations

Technical professionals are asked to provide business presentations to senior management and other decision makers. Whether we like it or...

Improve Your Career by Showing Empathy to the Decision Maker

President Franklin Roosevelt understood a lot about being empathetic to others. The burden of effective communication is on the sender,...

Empathetic Listening is an Essential Aspect of "Communicating with FINESSE"

Empathetic listening is a big part of the first E in FINESSE. Putting yourself in someone else's shoes in never easy. Communicating with...

How to Get Your Boss's Boss to Understand