How to Get Your Boss's Boss to Understand

As trusted advisors, technical professionals stand on the data first. Telling the story of the data overpowers most of our communication...

Epictetus was a Greek philosopher who was born into slavery. He believed all external events are beyond our control. Epictetus believed...

Making a decision requires an irrevocable allocation of resources. In a world full of complexity and uncertainty, decision makers turn to...

Mark Twain was a writer, publisher, lecturer, and the greatest humorist the United States has produced. We share his quote today in the...

Communicating strategic decisions is a long game. And the long game consists of complexity (many interrelated parts) and uncertainty (not...

Many frequently cited quotes are attributed to Albert Einstien, including, "Make everything as simple as possible, but not simpler."...

The term climate change conjures pollical passions that make it nearly impossible to discuss or mitigate the issues that the public cares...

If anyone knows something about technical communications, it is Guy Kawasaki. Kawasaki did two tours of duty at Apple, the first to help...

Low-likelihood, high-consequence (“rare”) events present special challenges for effective communication. Pre-event plans are often well...

Low-likelihood, high-consequence (“rare”) events present special challenges for effective communication. Pre-event plans are often well...

Where to start a new journey is the most important question. The Communicating with FINESSE fishbone diagram provides a proven starting...

We are all called upon weekly (or daily) to explain or defend our work. As technical professionals, video conferences, interfacing with...

The consequence/likelihood matrix (also referred to as a risk matrix or heat map) is a way to display risks according to their...

Understanding your risks relative to an uncertain future usually involves some type of model. When it comes to uncertainty, forecasts,...

Current project managers and decision makers have not grown up in an era of rising construction escalation and economic inflation. The...

Start with the conclusion. No build-up. No grand reveal. No details. Simply and concisely state the conclusion. This is the message that...

Check out the great insights on communicating technical information to decision makers from the Communicating with FINESSE community. ...

The video graphic in a local news story raced by so quickly that I nearly missed the manipulation—the bar in the graphic animated...

Five Frequently Asked Questions (FAQs) on the Second Edition of Communicating to Decision Makers. 1. What is the history of this book?...

Check out our most recent guest articles related to technical professionals communicating complexity and uncertainty to decision makers....