How the FINESSE Fishbone Diagram Connects to Wagner's Russian Insurrection
On June 23 and 24, 2023, military troops from the Wagner Group pulled out of the front lines in Ukraine and began a march on Moscow to...
top of page
Search
Lester Ray Moore
Jun 24, 20231 min read
Why "The Customer Is Always Right" Is a Controversial Quote
"The customer is always right" is a popular quote attributed to Harry Gordon Selfridge, who founded the iconic London department store...
Lester Ray Moore
Jun 16, 20232 min read
A Successful Career Requires Knowing When A Big Decision Is At Hand
It's really important for everyone involved in decision making to understand which level of decision they're dealing with. This includes...
Lester Ray Moore
May 19, 20233 min read
Structure: How to Improve Business Presentations by Practicing without PowerPoint Slides
You have completed the final draft of your business presentation. Now it is time to practice, and practicing means pulling up the...
JD Solomon
May 9, 20232 min read
Real or Perceived: You Get One Shot At Professional Credibility
Effective communication is challenging when complexity and uncertainty are elevated. Decision makers want the best information possible....
JD Solomon
Apr 18, 20233 min read
Make Business Communication "To" Senior Management for Better Results
How we provide business communication to senior management is different from how we communicate with our peers. Our language reflects the...
Michael Guns
Mar 8, 20235 min read
Leadership, Legacy, and Longevity: Starting A Maintenance Reliability Journey
Maintenance, many times, is done "right now" as opposed to planning out for a more advantageous result. Questions about maintenance and...
Lester Ray Moore
Feb 11, 20231 min read
Improve Your Career by Showing Empathy to the Decision Maker
President Franklin Roosevelt understood a lot about being empathetic to others. The burden of effective communication is on the sender,...
JD Solomon
Feb 6, 20232 min read
FINESSE: Use Physical and Operational Boundaries to Frame Strategic Communication
Using physical and operational boundaries is a common way to frame problems. Using the same approach for establishing problem boundaries...
JD Solomon
Jan 10, 20232 min read
How To Improve Communication and Facilitation with the FINESSE Mental Model
After a guest lecture at a major US university, I recently had a follow-up conversation with a graduate student. The discussion centered...
CWF
Dec 4, 20221 min read
Three Communication Workshop Formats for Successful STEM Professionals
STEM (Science Technology Engineering Math) professionals usually are not natural communicators. However, STEM professionals work in a...
JD Solomon
Nov 10, 20223 min read
Facilitation Lessons Learned: One Board, Four Board Retreats, and Four Formats
Facilitators seldom have the opportunity to use four formats with the same board of directors for four consecutive years. Blame it on...
JD Solomon
Nov 2, 20222 min read
How to Communicate with FINESSE in Information Sessions
There was a lot to unpack from the 45-minute information session. After all, three different governmental units evaluated the issue for...
JD Solomon
Oct 31, 20222 min read
Why Communication is Effective When the Decision Maker Makes Their Own Conclusion
The more we talk, the more data we produce, the more supporting information we provide, and the more noise we create. Minimizing noise is...
JD Solomon
Oct 26, 20222 min read
Telling Your Story Produces Relaxed Communication, Effective Technical Presentations
As trusted advisors, technical professionals stand on the data first. Telling the story of the data overpowers most of our communication...
JD Solomon
Oct 23, 20221 min read
Are Your PowerPoint Slides Ready for the Color Blind?
People who are color blind will have problems interpreting visuals that are highly dependent on color. The most common type of color...
CWF
Oct 21, 20221 min read
Know What You Are Talking About
Epictetus was a Greek philosopher who was born into slavery. He believed all external events are beyond our control. Epictetus believed...
JD Solomon
Oct 18, 20223 min read
Three Things Every Trusted Advisor Should Know to Communicate with FINESSE
Making a decision requires an irrevocable allocation of resources. In a world full of complexity and uncertainty, decision makers turn to...
CWF
Oct 14, 20221 min read
A Rightly Timed Pause...
Mark Twain was a writer, publisher, lecturer, and the greatest humorist the United States has produced. We share his quote today in the...
JD Solomon
Oct 13, 20222 min read
How Three Groups Communicate Their Roles Through One Guiding Graphic
Resilience – the ability of communities, economies, and ecosystems within South Carolina to anticipate, absorb, recover, and thrive when...
bottom of page